1. Company information
Company Name: LANA NGUYEN FASHION CO., LTD
Address: 36 D1 Street, Tan Thoi Nhat Ward, Distric 12, Ho Chi Minh City, Vietnam
VAT Number: 0318427273
2. Purchases
Orders can be placed through our online store.
Our products are available for both local (Vietnam) and international customers, and the currencies accepted for payments are: VND, USD, PLN, EUR.
3. Payment Methods
Accepted payment methods:
PayPal
Tpay
Bank transfer
4. Prices and Taxes
All product prices are listed in one of the accepted currencies: VND, USD, PLN, EUR.
Prices include VAT
5. Delivery
Local Orders
Delivered by local courier companies.
International Orders
Handled through international courier companies.
Delivery costs are calculated based on the destination and weight of the order and are provided before order finalization.
Find more about shipping [here]
6. Returns and Complaints
Custom Orders
Since all our products are custom-made to your measurements, we do not accept returns or exchanges. We take great care in crafting each piece specifically for you, ensuring the highest quality and fit.
Sample Sales
Items purchased during sample sales are also not eligible for returns or exchanges. These pieces are sold at a significant discount and are available in specific sizes only.
Alterations
If adjustments are needed, we offer remote alteration services to help ensure your item fits perfectly. Please contact our customer service team for assistance.
Complaints
If you encounter any issues with your order, such as a defect or mistake, please contact customer service and provide photos or other evidence of the problem. We will work with you to resolve the issue as quickly as possible.
7. Personal Data Protection
Data is used solely for order fulfillment and marketing purposes, with customer consent.
Customers have the right to access and correct their data.
8. Contact
For any questions or concerns, please contact customer service via email: shop@lananguyen.com
9. Final Provisions
LANA NGUYEN FASHION CO., LTD reserves the right to change the terms and conditions. Customers will be informed of any changes in advance.
Use of the store implies acceptance of these terms and conditions.
Thank you for shopping at LANA NGUYEN FASHION CO., LTD online store.