Terms and Conditions of the LANA NGUYEN FASHION CO., LTD Online Store
1. Company Information
- Company Name: LANA NGUYEN FASHION CO., LTD
- Address: 6 Le Hien Mai Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City, Vietnam
- VAT Number: 0318427273
2. Purchases
- Orders can be placed through our online store.
- Our products are available for both local (Vietnam) and international customers, and the currencies accepted for payments are: VND, USD, PLN, EUR.
3. Payment Methods
Accepted payment methods:
- PayPal
- VNPay
- Bank transfer (local only in Vietnam)
4. Prices and Taxes
- All product prices are listed in one of the accepted currencies: VND, USD, PLN, EUR.
- Prices include VAT
5. Delivery
- Local Orders: Delivered by local courier companies.
- International Orders: Handled through international courier companies.
- Delivery costs are calculated based on the destination and weight of the order and are provided before order finalization.
- Find more about shipping [here]
6. Returns and Complaints
- Customers have the right to return products within 14 days from the date of receiving the order without providing a reason.
- To return a product, customers should contact customer service and fill out a return form.
- Returns are only accepted if the product is in an undamaged condition and in its original packaging.
- Customers bear the cost of return shipping.
- In case of complaints, please contact customer service and provide photos or other evidence of the faulty product.
- For more information on the returns, exchanges, and complaints procedure, please read [here]
7. Personal Data Protection
- Data is used solely for order fulfillment and marketing purposes, with customer consent.
- Customers have the right to access and correct their data.
8. Contact
- For any questions or concerns, please contact customer service via email: info@lananguyen.com
9. Final Provisions
- LANA NGUYEN FASHION CO., LTD reserves the right to change the terms and conditions. Customers will be informed of any changes in advance.
- Use of the store implies acceptance of these terms and conditions.
Thank you for shopping at LANA NGUYEN FASHION CO., LTD online store.