Terms & Conditions

Terms and Conditions of the LANA NGUYEN FASHION CO., LTD Online Store

1. Company Information

  • Address: 6 Le Hien Mai Street, Thanh My Loi Ward, Thu Duc City, Ho Chi Minh City, Vietnam
  • VAT Number: 0318427273

2. Purchases

  • Orders can be placed through our online store.
  • Our products are available for both local (Vietnam) and international customers, and the currencies accepted for payments are: VND, USD, PLN, EUR.

3. Payment Methods

Accepted payment methods:

  • PayPal
  • VNPay
  • Bank transfer (local only in Vietnam)

4. Prices and Taxes

  • All product prices are listed in one of the accepted currencies: VND, USD, PLN, EUR.
  • Prices include VAT

5. Delivery

  • Local Orders: Delivered by local courier companies.
  • International Orders: Handled through international courier companies.
  • Delivery costs are calculated based on the destination and weight of the order and are provided before order finalization.
  • Find more about shipping [here]

6. Returns and Complaints

  • Customers have the right to return products within 14 days from the date of receiving the order without providing a reason.
  • To return a product, customers should contact customer service and fill out a return form.
  • Returns are only accepted if the product is in an undamaged condition and in its original packaging.
  • Customers bear the cost of return shipping.
  • In case of complaints, please contact customer service and provide photos or other evidence of the faulty product.
  • For more information on the returns, exchanges, and complaints procedure, please read [here]

7. Personal Data Protection

  • Data is used solely for order fulfillment and marketing purposes, with customer consent.
  • Customers have the right to access and correct their data.

8. Contact

9. Final Provisions

  • LANA NGUYEN FASHION CO., LTD reserves the right to change the terms and conditions. Customers will be informed of any changes in advance.
  • Use of the store implies acceptance of these terms and conditions.

Thank you for shopping at LANA NGUYEN FASHION CO., LTD online store.

Added to wishlist Browse wishlist