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FAQ

How to place your order in three steps?
To place your order:
1. Fill registration form which you can find on our website.
2. Fill order form on our website.
3. Accept shop Terms & Conditions.

What methods of payment are available?
Available types of payment:
1. Money transfer online on account: Lana Nguyen, ul. Hoża 1/10 00-528 Warszawa, mbank: 89 1140 2004 0000 3002 7760 5777 code SWIFT (for payments from outside Poland): BREXPLPWMBK, In title please include: Your Name, Surname and  order number.
2. PayPal – list of banks and cards you can find on www.paypal.com3. Service provider – Blue Media S.A. Cards: Visa, Visa Electron, Master Card, Master Card Electronic, Maestro
4. Stripe

5. Payu

How much time do I have to pay for my order?
You have 5 days to pay for your order. In case of non-payment by this date a seller should be considered that client has withdrawn from the contract. Product will be exposed for sale.
When my order will be shipped?
You can place your order anytime, 7 days a week, every day of the week.
The order completion time goes after recording of payment for order on seller’s bank account in case of payment with credit card or the bank transfer.
Term of order completion for seller is 14 days. However usually product is sent the same day or the day after order was placed.

Costs and time of delivery 

POLAND

Free shipping.

DPD
DPD  cash on delivery  (available up to 1000 PLN)
Inpost courier
Inpost Parcel Locker
Inpost cash on delivery (available up to 1000 PLN)

Delivery time: We usually ship the package the same business day or the day after placing the order.

SELECTED EU COUNTRIES

Austria, Lithuania, Belgium, Luxembourg, Bulgaria, Latvia, Croatia, Malta, Lithuania, Germany, Czech Republic, Poland, Denmark, Portugal, Estonia, Romania, Finland, Slovakia, France, Slovenia, Greece, Sweden, Spain, Hungary, the Netherlands, Italy, Ireland, Liechtenstein, San Marino, Serbia, Switzerland, United Kingdom.
GLS  – free skipping from 699 PLN  3-4 working days
DHL Express – 160 PLN 1-2 working days
OTHER COUNTRIES
DHL Express – 160 zł 1-2 working days

Returns, Exchanges, Complaints
Returns
You may return your product to shop within 14 days from the day of receiving shipment. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com in the returns/exchanges/complaints tab, after logging in to your profile. Product should be sent to the address: Lana Nguyen, ul. Hoża 1/10 00-528 Warszawa, Poland. We ask you to attach your receipt to the returned products.

Made to measure products are not refundable. The dimensions table gives examples of dimensions suitable for a given size. After placing an order, please contact the service department to determine the exact dimensions. Only paid orders will be processed.

Exchanges
You may exchange your product with the consent of the Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppra.com in the returns/exchanges/complaints tab, after logging in to your profile.
In case of exchanging product, cost of exchanging product will be counted against new ordered product. Potential difference between price will be paid by Client or returned by Seller on Client’s bank account.
Product should be sent to the address: Lana Nguyen, ul. Hoża 1/10 00-528 Warszawa, Poland. . We ask you to attach your receipt to the returned products.

Complaint
You have right to file a complaint, which will be considered within 14 days from the date of receiving products by Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppram.com in the returns/exchanges/complaints tab, after logging in to your profile. Product should be sent to the address: ul.Hoża 1/6, 00-528 Warsaw, Poland. We ask you to attach your receipt to the returned products.
Lack of grounds for complaint
Complaints about differences between ordered and received products, which derive from screen settings, especially different colors or shades, are not grounds for complaint. Grounds for complaint are not: mechanical defects, discolorations and others.