Returns
You may return your product to shop within 14 days from the day of receiving shipment. In order to do so you have to notify seller by filling return form, which you can find after log in customer profile and it is also attached in your order confirmation mail. Product should be sent to the address: Lana Nguyen, ul. Hoża 1/10 00-528 Warszawa, Poland. We ask you to attach your receipt to the returned products.
We do not accept COD or parcel sent by Inpost Paczkomaty.
Made to measure products are not refundable. After placing an order, please contact the service department to determine the exact dimensions. Only paid orders will be processed.
Exchanges
You may exchange your product with the consent of the Seller. In order to do so you have to notify seller by filling return form, which you can find on www.eppra.com in the returns/exchanges/complaints tab, after logging in to your profile.
In case of exchanging product, cost of exchanging product will be counted against new ordered product. Potential difference between price will be paid by Client or returned by Seller on Client’s bank account.
In case of buying a product with the discount code during promotion campaign that is time-limited, client has the right to exchange after the promotion code expired, only at valid price on the store website www.lananguyen.com.
Product should be sent to the address: Lana Nguyen, ul. Hoża 1/10 00-528 Warszawa, Poland. We ask you to attach your receipt to the returned products.